Conflict management in professional domain (C5039)

Blended learning

U wie riicht sech d'Formatioun?

Anyone wishing to constructively manage a professional conflict: team manager, HR, project manager, etc.

Dauer

23,00 Stonn(en)

10 weeks, 1 x 2 ¼ hours/week

Sprooch(e) vun der Déngschtleeschtung

EN

Nächst Sessioun

Virkenntnisser

None.

Ziler

  • Recognize a conflict situation and know how to distinguish between the different types of conflict.
  • Learn to analyse a conflict: divergent interests of stakeholders, issues, environment ...
  • Understand the cost of conflict for all parties involved.
  • Appropriate conflict resolution tools and apply them in role plays.
  • Prepare for conflict resolution and build your argument.
  • Manage conflicts.
  • Arm yourself with the tools to deal with difficult people and situations.
  • Knowing how to anticipate and prevent conflicts.

Inhalt

Le contenu est identique aux objectifs d'apprentissage pour cette formation.

Zousätzlech Informatiounen

It is not possible to register only for the exam in order to validate this module.

Kontakt fir dës Formatioun

LLLC

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