Conflict management in professional domain (C5039)

Blended learning

An wen richtet sich die Weiterbildung?

Anyone wishing to constructively manage a professional conflict: team manager, HR, project manager, etc.

Dauer

23,00 Stunde(n)

10 weeks, 1 x 2 ¼ hours/week

Sprache(n) der Dienstleistung

EN

Nächster Termin

Voraussetzungen

None.

Ziele

  • Recognize a conflict situation and know how to distinguish between the different types of conflict.
  • Learn to analyse a conflict: divergent interests of stakeholders, issues, environment ...
  • Understand the cost of conflict for all parties involved.
  • Appropriate conflict resolution tools and apply them in role plays.
  • Prepare for conflict resolution and build your argument.
  • Manage conflicts.
  • Arm yourself with the tools to deal with difficult people and situations.
  • Knowing how to anticipate and prevent conflicts.

Inhalt

Le contenu est identique aux objectifs d'apprentissage pour cette formation.

Zusätzliche Informationen

It is not possible to register only for the exam in order to validate this module.

Kontakt für diese Weiterbildung

LLLC

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