Conflict management in professional domain (C5039)

None.

• Recognize a conflict situation and know how to distinguish between the different types of conflict.
• Learn to analyse a conflict: divergent interests of stakeholders, issues, environment ...
• Understand the cost of conflict for all parties involved.
• Appropriate conflict resolution tools and apply them in role plays.
• Prepare for conflict resolution and build your argument.
• Manage conflicts.
• Arm yourself with the tools to deal with difficult people and situations.
• Knowing how to anticipate and prevent conflicts.

Le contenu est identique aux objectifs d'apprentissage pour cette formation.

It is not possible to register only for the exam in order to validate this module.