Conflict management in professional domain (C5039)

Blended learning

Who is the training for?

Anyone wishing to constructively manage a professional conflict: team manager, HR, project manager, etc.

Duration

23,00 hours(s)

10 weeks, 1 x 2 ¼ hours/week

Language(s) of service

EN

Next session

Prerequisites

None.

Goals

  • Recognize a conflict situation and know how to distinguish between the different types of conflict.
  • Learn to analyse a conflict: divergent interests of stakeholders, issues, environment ...
  • Understand the cost of conflict for all parties involved.
  • Appropriate conflict resolution tools and apply them in role plays.
  • Prepare for conflict resolution and build your argument.
  • Manage conflicts.
  • Arm yourself with the tools to deal with difficult people and situations.
  • Knowing how to anticipate and prevent conflicts.

Contents

Le contenu est identique aux objectifs d'apprentissage pour cette formation.

Additional information

It is not possible to register only for the exam in order to validate this module.

Organization contact details

LLLC

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