Conflict management in professional domain (C5039)

Duration

23,00 hours(s)

10 weeks, 1 x 2 ¼ hours/week

Language(s) of service

Next session

Who is organizing this training?

Le Luxembourg Lifelong Learning Centre (LLLC) est le centre de formation continue de la Chambre des salariés. Il dispose aujourd’hui d'une large gamme de formations continues qui s’adresse à un large public. Son offre de formation continue a pour but de: permettre aux professionnels d’optimiser leurs chances de promotion et d’évolution en entreprise, etc.

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Who is the training for?

Anyone wishing to constructively manage a professional conflict: team manager, HR, project manager, etc.

Prerequisites

None.

Goals

Recognize a conflict situation and know how to distinguish between the different types of conflict.
Learn to analyse a conflict: divergent interests of stakeholders, issues, environment ...
Understand the cost of conflict for all parties involved.
Appropriate conflict resolution tools and apply them in role plays.
Prepare for conflict resolution and build your argument.
Manage conflicts.
Arm yourself with the tools to deal with difficult people and situations.
Knowing how to anticipate and prevent conflicts.

Le contenu est identique aux objectifs d'apprentissage pour cette formation.