Conflict management in professional domain (C5039)

How long does the training course last?

23,00 hours(s)

10 weeks, 1 x 2 ¼ hours/week

In which language(s) is the training course taught?

When will the next session take place?

Who is organising this training course?

Le Luxembourg Lifelong Learning Centre (LLLC), le centre de formation continue de la Chambre des salariés, dispose d'une large gamme de formations continues qui s’adressent à tout un chacun. Son offre de formation a pour objet de doter les apprenants pour autant que possible du savoir-faire approprié pour maîtriser un environnement de travail, des processus et des technologies, voire des aptitudes sociales, en constante évolution, et ce pour sécuriser au maximum leurs parcours professionnels. Le LLLC propose une panoplie importante de formations: des cours du soir; des séminaires, qui peuvent être adaptés sur mesure selon les besoins des entreprises; des formations universitaires; des formations spécialisées; des formations pour seniors; des certifications professionnelles.

The content of this page is not available in English

Who is the training course aimed at?

Anyone wishing to constructively manage a professional conflict: team manager, HR, project manager, etc.

What are the prerequisites?

None.

What are the aims or the skills being targeted?

Recognize a conflict situation and know how to distinguish between the different types of conflict.
Learn to analyse a conflict: divergent interests of stakeholders, issues, environment ...
Understand the cost of conflict for all parties involved.
Appropriate conflict resolution tools and apply them in role plays.
Prepare for conflict resolution and build your argument.
Manage conflicts.
Arm yourself with the tools to deal with difficult people and situations.
Knowing how to anticipate and prevent conflicts.