Conflict management in professional domain (C5039)

Blended learning

À qui s'adresse la formation?

Anyone wishing to constructively manage a professional conflict: team manager, HR, project manager, etc.

Durée

23,00 heure(s)

10 weeks, 1 x 2 ¼ hours/week

Langues(s) de prestation

EN

Prochaine session

Prérequis

None.

Objectifs

  • Recognize a conflict situation and know how to distinguish between the different types of conflict.
  • Learn to analyse a conflict: divergent interests of stakeholders, issues, environment ...
  • Understand the cost of conflict for all parties involved.
  • Appropriate conflict resolution tools and apply them in role plays.
  • Prepare for conflict resolution and build your argument.
  • Manage conflicts.
  • Arm yourself with the tools to deal with difficult people and situations.
  • Knowing how to anticipate and prevent conflicts.

Contenu

Le contenu est identique aux objectifs d'apprentissage pour cette formation.

Informations supplémentaires

It is not possible to register only for the exam in order to validate this module.

Contact pour cette formation

LLLC

Ces formations pourraient vous intéresser