Active Listening to Identify the Customer’s Deepest Needs - Module 2: Becoming a Salesperson

At the end of this module, the participant will be able to identify and transform the customer's implicit needs into explicit ones.

• The 6 customer typologies
• The 3 postures of active listening
• The 3 types of listening
• The 3 tools of active listening

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.