Active Listening to Identify the Customer’s Deepest Needs - Module 2: Becoming a Salesperson

Inter-company training

How long does the training course last?

 8,00 hours(s)

In which language(s) is the training course taught?

EN

When will the next session take place?

Who is organising this training course?

Fondation créée en 2015 par la Chambre de Commerce et l’Association des Banques et Banquiers Luxembourg (ABBL), la House of Training est un organisme agréé de formation professionnelle continue qui s'engage à contribuer activement à la compétitivité et à l'attractivité du Luxembourg en développant les compétences de ceux qui font vivre son économie.

See more

Who is the training course aimed at?

People moving into a sales role or wishing to consolidate their sales skills and obtain a certification.

What are the aims or the skills being targeted?

At the end of this module, the participant will be able to identify and transform the customer's implicit needs into explicit ones.

What does the training course cover?

  • The 6 customer typologies
  • The 3 postures of active listening
  • The 3 types of listening
  • The 3 tools of active listening

What will you receive at the end of the training course?

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.

How to contact the training provider?

House of Training

These courses might interest you