Active Listening to Identify the Customer’s Deepest Needs - Module 2: Becoming a Salesperson

Formation inter-entreprise

À qui s'adresse la formation?

People moving into a sales role or wishing to consolidate their sales skills and obtain a certification.

Durée

8,00 heure(s)

Langues(s) de prestation

EN

Prochaine session

Objectifs

At the end of this module, the participant will be able to identify and transform the customer's implicit needs into explicit ones.

Contenu

  • The 6 customer typologies
  • The 3 postures of active listening
  • The 3 types of listening
  • The 3 tools of active listening

Certificat, diplôme

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.

Contact pour cette formation

House of Training

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