ITIL® 4 Foundation (exam included)

E-learning

Dauer

 365,00 Dag(Deeg)

Sprooch(e) vun der Déngschtleeschtung

EN FR

Nächst Sessioun

Wien organiséiert dës Formatioun?

Mir stäerken souwuel d'individuell Entwécklung wéi och d'Effizienz andeems mir d'IT-Expertise an d'Managererfahrung vun eise Léierpersonal deelen. Mir bidden iwwer 300 Coursen op Franséisch an Englesch an eisem Zentrum zu Capellen un. Dës Coursen konzentréiere sech op Infrastruktur, Entwécklung, Projetmanagement, Governance a Soft Skills.

Méi gesinn

Virkenntnisser

There are no formal prerequisites for this course

Ziler

ITIL® has led the IT Service Management industry with guidance, training and certification programs for over 30 years. ITIL® 4 brings ITIL® up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Inhalt

Key Concepts of Service Management

  • Value and value co-creation
  • Organizations, service providers, service consumers and other stakeholders
  • Products and services
  • Service relationships
  • Value: outcome, costs and risks

The Four Dimensions of Service Management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

The ITIL® 4 Service Value System

  • Opportunity, demand and value
  • The ITIL® 4 guiding principles
  • Governance
  • Service value chain
  • Practices
  • Continual improvement

The ITIL Management Practices

  • General practices
  • Service management practices
  • Technical practices

Mock Exam

Certification Exam

Kontakt fir dës Formatioun

Service Formation

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