How long does the training course last?

 365,00 day(s)

In which language(s) is the training course taught?

EN FR

When will the next session take place?

Who is organising this training course?

We enhance both individual development and efficiency by sharing the IT expertise and managerial experience of our instructors. We offer over 300 courses in French and English at our center in Capellen. These courses focus on infrastructure, development, project management, governance, and soft skills.

What are the prerequisites?

There are no formal prerequisites for this course

What are the aims or the skills being targeted?

ITIL® has led the IT Service Management industry with guidance, training and certification programs for over 30 years. ITIL® 4 brings ITIL® up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

What does the training course cover?

Key Concepts of Service Management

  • Value and value co-creation
  • Organizations, service providers, service consumers and other stakeholders
  • Products and services
  • Service relationships
  • Value: outcome, costs and risks

The Four Dimensions of Service Management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

The ITIL® 4 Service Value System

  • Opportunity, demand and value
  • The ITIL® 4 guiding principles
  • Governance
  • Service value chain
  • Practices
  • Continual improvement

The ITIL Management Practices

  • General practices
  • Service management practices
  • Technical practices

Mock Exam

Certification Exam

How to contact the training provider?

Service Formation

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