Assistant today: Posture, tools and impact: Assert your role, boost your impact! (S-AS0007)

Beginning secretaries and anyone switching to secretarial work.

• Learn about the key skills needed to be a secretary.
• Be familiar with the techniques required for modern secretarial work.
• Be able to position yourself to meet the various demands of your professional contacts.
• Use artificial intelligence as an assistant for certain everyday tasks.

• Professional secretary / Assistant:
  • Defining your role and responsibilities: from administrative support to coordination;
  • Defining your place in the organisation: skills required, duties, responsibilities, limits.
• The secretarial profession at the heart of corporate communication:
  • Get to know your contacts better to adapt (their concerns, the service expected) and set a framework without devaluing yourself;
  • The telephone: a demanding communication tool: handle calls tactfully and appropriately;
  • Identify the skills enhanced by AI: proofreading, writing, summarising, research.
• Know how to organise and manage priorities:
  • Validate your work priorities with your superiors;
  • Managing time thieves: knowing how to say Yes, knowing how to say No;
  • Using AI to plan a list of tasks.