How long does the training course last?

4,00 hours(s)

1/2 day

In which language(s) is the training course taught?

When will the next session take place?

30.12.2026

See details

Where does the training course take place?

Chambre des salariés - LLLC

How much does the training course cost?

125,00€

Who is organising this training course?

Le Luxembourg Lifelong Learning Centre (LLLC), le centre de formation continue de la Chambre des salariés, dispose d'une large gamme de formations continues qui s’adressent à tout un chacun. Son offre de formation a pour objet de doter les apprenants pour autant que possible du savoir-faire approprié pour maîtriser un environnement de travail, des processus et des technologies, voire des aptitudes sociales, en constante évolution, et ce pour sécuriser au maximum leurs parcours professionnels. Le LLLC propose une panoplie importante de formations: des cours du soir; des séminaires, qui peuvent être adaptés sur mesure selon les besoins des entreprises; des formations universitaires; des formations spécialisées; des formations pour seniors; des certifications professionnelles.

Who is the training course aimed at?

Beginning secretaries and anyone switching to secretarial work.

What are the aims or the skills being targeted?

Learn about the key skills needed to be a secretary.
Be familiar with the techniques required for modern secretarial work.
Be able to position yourself to meet the various demands of your professional contacts.
Use artificial intelligence as an assistant for certain everyday tasks.

What does the training course cover?

Professional secretary / Assistant:
- Defining your role and responsibilities: from administrative support to coordination;
- Defining your place in the organisation: skills required, duties, responsibilities, limits.
The secretarial profession at the heart of corporate communication:
- Get to know your contacts better to adapt (their concerns, the service expected) and set a framework without devaluing yourself;
- The telephone: a demanding communication tool: handle calls tactfully and appropriately;
- Identify the skills enhanced by AI: proofreading, writing, summarising, research.
Know how to organise and manage priorities:
- Validate your work priorities with your superiors;
- Managing time thieves: knowing how to say Yes, knowing how to say No;
- Using AI to plan a list of tasks.