Transfer Agent: operations and support teams

Over the past years, the landscape of the investment fund industry has been reshaping itself, adapting to the evolving needs and expectations of investors and distributors. Along with that shift have come changes in the way the transfer agents operate, organise, manage risk, implement regulations and interact with other stakeholders of the investment funds value chain.

• By the end of this session, the participants will be able to understand in detail the role, responsibilities and tasks of each TA department from operational to support functions. The participants will also be guided through the process workflow of the main TA.

• Review of the TA 6 main process workflows
• Document reception and management
• Account registration and maintenance
• Transaction input and processing
• Reporting
• Cash reconciliation and settlement
• Fund events
• Relationship management
• Transversal functions
• TA support teams

This training is coordinated by Alexis Bouly, Director at PwC Luxembourg.

Alexis Bouly is a director with extensive experience in Luxembourg’s financial sector since 2008, specialising in supporting banks and asset servicers through their transformation journeys. With a background as a former auditor, Alexis possesses deep expertise in data, reporting, and regulatory frameworks, enabling detailed operational and compliance analysis. He has led digital transformation initiatives, including Robot Process Automation for fund administration, and managed multiple offshoring projects within securities services. Alexis has overseen post-NAV control framework revamps, financial statement reviews, and MIS reporting for major reinsurance clients. His project management experience spans TA and FA migrations alongside business-as-usual event coordination for leading European fund service providers.