Transfer Agent: operations and support teams

Duration

3,00 hours(s)

Language(s) of service

EN FR

Next session

Who is organizing this training?

PwC Academy leverages PwC’s expertise to deliver world-class learning experiences to organizations across all industries and regions. Our objective is to help professionals develop their knowledge, skills, competencies, and expertise, enabling them to support and drive the growth of their organizations.

Who is the training for?

Anyone involved in the following TA related activities:

Transaction input and processing
Transaction reporting
Cash reconciliation and settlement
Distribution
Operational risk management

Goals

Over the past years, the landscape of the investment fund industry has been reshaping itself, adapting to the evolving needs and expectations of investors and distributors. Along with that shift have come changes in the way the Transfer Agents (TA) operate, organise, manage risk, implement regulations and interact with other stakeholders of the investment funds value chain.

By the end of this session, the participants will be able to understand in detail the role, responsibilities and tasks of each TA department from operational to support functions. The participants will also be guided through the process workflow of the main TA.

Review of the TA 6 main process workflows
Document reception and management
Account registration and maintenance
Transaction input and processing
Reporting
Cash reconciliation and settlement
Fund events
Relationship management
Transversal functions
TA support teams

Additional information

This training is coordinated by Alexis Bouly, Director at PwC Luxembourg.

Alexis Bouly is a director with extensive experience in Luxembourg’s financial sector since 2008, specialising in supporting banks and asset servicers through their transformation journeys. With a background as a former auditor, Alexis possesses deep expertise in data, reporting, and regulatory frameworks, enabling detailed operational and compliance analysis. He has led digital transformation initiatives, including Robot Process Automation for fund administration, and managed multiple offshoring projects within securities services. Alexis has overseen post-NAV control framework revamps, financial statement reviews, and MIS reporting for major reinsurance clients. His project management experience spans TA and FA migrations alongside business-as-usual event coordination for leading European fund service providers.