Managing Highly Emotional Conflicts - Manager in Mediative Communication: Module 9

Betribsiwwergräifend Formatioun

Wéi laang dauert d'Formatioun?

 8,00 Stonn(en)

A wéi enger/n Sprooch(en) gëtt d'Formatioun gehalen?

EN

Wéini ass déi nächst Sessioun?

Wien organiséiert dës Formatioun?

Fondation créée en 2015 par la Chambre de Commerce et l’Association des Banques et Banquiers Luxembourg (ABBL), la House of Training est un organisme agréé de formation professionnelle continue qui s'engage à contribuer activement à la compétitivité et à l'attractivité du Luxembourg en développant les compétences de ceux qui font vivre son économie.

U wie riicht sech d'Formatioun?

This module is intended for:

  • Employees, executives and managers in private companies and public institutions.
  • Professionals working in banking, legal services, construction, healthcare and business consulting.
  • Project managers dealing with restructuring projects.
  • Human resources professionals
  • Entrepreneurs and self-employed professionals
  • Lawyers, architects and physicians
  • Anyone facing significant communication challenges in their professional environment

Wéi eng Ziler gi verfollegt bzw. wéi eng Kompetenzen ugestrieft?

This training course is part of a more comprehensive program called  Manager in Mediative Communication .
This program consists of 11 independent modules that can be taken individually as desired, but it can also be completed as a single course.

This module focuses on handling emotionally charged situations and helping parties move from emotional reactions toward constructive dialogue.
Learning Outcomes
Upon completion of this module, participants will be able to:

  • Recognise emotional dynamics in conflicts
  • Manage emotional escalation
  • Support constructive communication under stress
  • Facilitate dialogue in highly sensitive situations

Wéi gesäit den Inhalt vun der Formatioun aus?

  • Psychology of conflict
  • Emotional intelligence
  • Managing anger and frustration
  • De-escalation techniques
  • Practical mediation exercises

Wéi kann een d'Formatiounsinstitut kontaktéieren?

House of Training

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