Generative AI for Front-Office Operations - Mastering Tools, Prompting and Customer Ethics

After completing this course, the learner will be able to understand:

• Concepts of AI
• Understanding of AI Key Words
• Required competencies for AI projects implementation
• Opportunities and threats of AI
• Broad overview of AI in FSI
• Examples of AI use cases in financial services

The course is presented in cooperation with the ABBL Digital Banking and FinTech Innovation Cluster.

• The definition of AI
• AI concepts, keywords and notions
• How AI is reshaping financial services
• Unlocked opportunities and foreseen challenges
• Strategies for AI implementation
• AI use cases by sector: Deposits and lending, insurance, payments, investment management, capital markets and market infrastructure
• The future of finance