Transfer agent: roles and responsibilities

Inter-company training

Who is the training for?

  • Any person with a Transfer Agent role or responsibility
  • Any person who interacts with Transfer Agents and wishes to understand more clearly their role and responsibilities.

Level reached



1,50 hours(s)

Language(s) of service



Over the past decades, the landscape of the investment fund industry has been reshaping itself, adapting to the evolving needs and expectations of investors and distributors. Along with that shift have come changes in the way the transfer agents operate, organise, manage risk, implement regulations and interact with other stakeholders of the investment funds value chain.

Our training aims at preparing you to understand and perform your transfer agent tasks and responsibilities efficiently, in line with Luxembourg market practice and regulations. Our TA experts deliver an impactful and involving training program for young and more experienced TA staff who wish to develop further and efficiently in their role.

In order to complement your TA learning experience, please check our PwC’s Academy transfer agent training curriculum.

By the end of this session, the participants will be able to understand the different transfer agency models, background of the TA specific industry, top players and general structure of such company.


  • TA within the investment fund industry (UCITS and alternatives)
  • Definition and role of the TA
  • History and TA models evolution
  • TA market data
  • TA teams and departments

Additional information

Khaled Lachiheb, Director in the Financial Services Consulting team of PwC Luxembourg. Through many assignments Khaled became expert in the investment fund industry, more specifically for regulatory implementations (e.g., FATCA, MiFID II) and operational topics in the context of transfer agency and fund distribution. This allowed him to work with some of the biggest market players in the context of migration/transfer projects, setup, review and re-engineering of administration and distribution processes. His engagements included expert roles for specific topics as well as coordination/management roles during long-term and large-budget projects.

Marie-Bernadette, Director in PwC Luxembourg’s Financial Services Consulting department. She is specialised in the asset management and Securities Services industry, including UCITS. She’s a seasoned project manager and business process manager, particularly in the fields of governance, risk and compliance. Marie-Bernadette spent more than twenty-five years within large international financial companies: she has an extensive expertise in the implementation of new activities such as the set-up of a Professional of the Financial Sector and the development of a global Transfer Agent model.

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