Operational risks in TA

Our training aims at preparing you to understand the operational processes of your transfer agency activities, whether in the UCITS or alternative funds.
This first part will have a particular focus on two out of the five activities related to transaction management (i.e.: document reception and management, account registration and maintenance).

In order to complement your TA learning experience, please check our PwC’s Academy Transfer Agent training curriculum.

By the end of the session, the participants will have a good understanding of operational risk linked to transfer agency activities and its causes (people, processes, systems and external events).

• Risk management and the different types of risks (market, credit, liquidity, operational and others)
• Definition of operational risk
• Operational risk (processes, people, systems, external events)
• ORM (identify, assess, optimise, monitor, report) and the 3 lines of defence model

Khaled Lachiheb is a managing director in the Financial Services Consulting team of PwC Luxembourg. Through many assignments Khaled became expert in the investment fund industry, more specifically for regulatory implementations (e.g.: FATCA, MiFID II) and operational topics in the context of transfer agency and fund distribution. This allowed him to work with some of the biggest market players in the context of migration/transfer projects, setup, review and re-engineering of administration and distribution processes. His engagements included expert roles for specific topics as well as coordination/management roles during long-term and large-budget projects.

Marie-Bernadette is a director in PwC Luxembourg’s Financial Services Consulting department. She is specialised in the asset management and securities services industry, including UCITS. She’s a seasoned project manager and business process manager, particularly in the fields of governance, risk and compliance. Marie-Bernadette spent more than twenty-five years within large international financial companies: she has an extensive expertise in the implementation of new activities such as the set-up of a PFS and the development of a global transfer agent model.