Leadership and Management for Industrial Environment

Managers and team leaders working in commercial, corporate or support functions within industrial organisations, including sales, customer service, finance, HR, procurement, supply chain, logistics and other office-based functions. The programme is suitable for managers who want to strengthen their leadership and structure their day-to-day management practices in an industrial environment.

Through self-assessments, practical exercises, case studies and role plays, participants learn how to adapt their management and communication style, strengthen their leadership and build constructive, high-performing working relationships.
This practical training programme provides managers with the essential methods and tools to lead, communicate with, empower and develop their teams while navigating the cross-functional, multicultural and performance-driven realities of industrial organisations.
Managing a team in the commercial and support functions of an industrial organisation requires managers to combine business and operational performance with effective people management.

By the end of the training, participants will be able to:

• Strengthen their managerial position and develop an effective leadership approach
• Adapt their management and leadership style to different people, situations and levels of autonomy
• Empower team members through effective delegation and encourage accountability and initiative
• Adapt their communication to different personalities and build constructive working relationships
• Communicate assertively, give constructive feedback and handle challenging managerial conversations
• Build trust, motivation and engagement while managing tensions and conflict effectively

1. Embracing Your Role as a Manager and Leader

• Clarify the manager’s key roles, responsibilities and expected behaviours
• Understand the differences between expert, manager and leader
• Strengthen managerial credibility, leadership and ability to lead by example

2. Knowing Your Team and Adapting Your Management Style

• Explore Situational Leadership and identify your preferred management style
• Understand individual needs, motivation and levels of autonomy
• Adapt your management approach to develop team members effectively

3. Empowering Through Delegation

• Understand how delegation supports autonomy, motivation and managerial effectiveness
• Delegate responsibilities with clear objectives and expectations
• Follow up without micromanaging and encourage initiative and accountability

4. Communicating Effectively with Your Team

• Understand your communication style and communication preferences using DISC
• Adapt your communication to different personalities and situations
• Use active listening to build trust and constructive working relationships

5. Developing Assertive Managerial Communication

• Recognise assertive, passive, aggressive and manipulative behaviours
• Express expectations, boundaries and disagreement clearly and constructively
• Handle objections and challenging conversations with greater confidence

6. Giving and Receiving Constructive Feedback

• Use feedback as a tool for performance, recognition and development
• Give and receive constructive feedback using a structured approach
• Practice feedback conversations using the DESC method

7. Building Engagement and Managing Challenging Situations

• Identify key drivers of motivation, engagement and trust
• Encourage accountability, initiative and positive team dynamics
• Recognise and address tensions and conflicts before they escalate

At the end of the training, participants will be able to download their certificate of participation, issued by the House of Training, from their learner account.

The training is based on an active, participative and collaborative learning approach, placing participants at the centre of their learning experience.
Short theoretical inputs are combined with practical activities and opportunities to experiment with management tools and techniques. Learning takes place through a variety of formats, including group discussions, small-group and pair work, encouraging participants to share experiences, perspectives and good practices.
Dedicated self-reflection sessions also enable participants to step back from their day-to-day activities, assess their own management practices and identify concrete areas for development.