ITIL® 4 Specialist – Drive Stakeholder Value

ITIL® 4 Foundation certificate.

This module covers all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. It addresses topics such as Service Level Agreement (SLA) design, multi-supplier management, communication, relationship management, customer experience (CX) and user experience (UX) design, and customer journey mapping. It provides candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

This course is organized in partnership with D-ICT Solutions as ATO

Course in process of accreditation.

• Introduction to the Customer Journey
• Designing the Customer Journey
• Customer Journey
• Explore
• Engage
• Offer
• Agree
• Onboard
• Co-create
• Realize Value

Classroom Courses