ITIL 4 Foundation Virtual (exam included)

Wéi en Niveau gëtt mam Ofschloss vun der Formatioun ugestrieft?

Ufänger

Wéi laang dauert d'Formatioun?

4,00 Dag(Deeg)

A wéi enger/n Sprooch(en) gëtt d'Formatioun gehalen?

EN FR

Wéini ass déi nächst Sessioun?

D'Institut kontaktéieren

Wien organiséiert dës Formatioun?

Reconnue pour la qualité de ses prestations pédagogiques, QRP International est le spécialiste de la formation sur les Bonnes Pratiques en Gestion de Projets sur le marché européen. Nos formateurs et consultants accompagnent votre entreprise pour une implémentation efficace et adaptée à votre structure de ces Bonnes Pratiques et ainsi d’en tirer le maximum de profit.

Méi gesinn

Den Inhalt vun dëser Säit ass net op Lëtzebuergesch verfügbar

U wie riicht sech d'Formatioun?

Individuals at the start of their journey in Service Management
ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge.

Wéi eng Virkenntnesser muss een hunn?

It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

Wéi eng Ziler gi verfollegt bzw. wéi eng Kompetenzen ugestrieft?

Following the completion of the course participants should:

Understand the key concepts of Service Management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL Service Value System
Understand the activities of the Service Value Chain, and how they interconnect
Know the purpose and terms of the 15 ITIL practices
Understand 7 ITIL practices
Pass the ITIL Foundation exam

Wéi gesäit den Inhalt vun der Formatioun aus?

The training will cover the ITIL terms and prepare the delegate for the ITIL Foundation exam with a focus on:

Introduction to ITIL
Service Management as a practice
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
ITIL Foundation exam
Course Conclusion

Wéi eng pedagogesch Methode gi benotzt?

The Virtual Training is structured as a combined use of GoToTraining and aNewSpring.
A series of virtual classroom sessions organized and broadcasted through GoToTraining.
E-learning on the aNewSpring platform.

Wéi gesäit d'Evaluatioun aus?

The ITIL Foundation examination is as follows:

1 hour
40 questions
Multiple choice
65% pass mark
Closed book

Wat kritt Dir um Enn vun der Formatioun?

Upon successful completion of the exam & following confirmation of results, you receive a unique, secure & auditable electronic certificate from PeopleCert.The ITIL4 Foundation Certificate is mandatory to access further ITIL4 modules.