Level reached

Beginner

Duration

4,00 day(s)

Language(s) of service

EN FR

Next session

15.06.2026

See details

Location

Online

Price

1430,00€

Who is organizing this training?

Reconnue pour la qualité de ses prestations pédagogiques, QRP International est le spécialiste de la formation sur les Bonnes Pratiques en Gestion de Projets sur le marché européen. Nos formateurs et consultants accompagnent votre entreprise pour une implémentation efficace et adaptée à votre structure de ces Bonnes Pratiques et ainsi d’en tirer le maximum de profit.

Who is the training for?

Individuals at the start of their journey in Service Management
ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge.

Prerequisites

It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

Goals

Following the completion of the course participants should:

Understand the key concepts of Service Management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL Service Value System
Understand the activities of the Service Value Chain, and how they interconnect
Know the purpose and terms of the 15 ITIL practices
Understand 7 ITIL practices
Pass the ITIL Foundation exam

The training will cover the ITIL terms and prepare the delegate for the ITIL Foundation exam with a focus on:

Introduction to ITIL
Service Management as a practice
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
ITIL Foundation exam
Course Conclusion

Teaching methods

The Virtual Training is structured as a combined use of GoToTraining and aNewSpring.
A series of virtual classroom sessions organized and broadcasted through GoToTraining.
E-learning on the aNewSpring platform.

Evaluation

The ITIL Foundation examination is as follows:

1 hour
40 questions
Multiple choice
65% pass mark
Closed book

Certificate, diploma

Upon successful completion of the exam & following confirmation of results, you receive a unique, secure & auditable electronic certificate from PeopleCert.The ITIL4 Foundation Certificate is mandatory to access further ITIL4 modules.