Business Process Reengineering with Agentic AI - Strategic Process Transformation and Business Disruption

Professionals involved in business transformation, process improvement, digitalisation, AI adoption or operational excellence. This is an AI training for non-IT people.

• Business managers , team leaders
• Process owners
• Operations managers
• Digital transformation managers
• Business analysts
• Project managers
• Innovation managers
• Consultants
• IT and automation professionals
• HR, finance, sales, customer service, logistics and administration teams
• Professionals for improving process

No technical prerequisite is required.

Participants should ideally have:

A basic understanding of their organisation’s business processes.
An interest in process improvement, digital transformation or AI.
A willingness to work on practical business cases during the workshop.

Prior knowledge of AI, automation or Business Process Reengineering is useful but not mandatory.

Participants may bring one real business process or operational challenge from their organisation to use during the exercises

This 2-day practitioner workshop enables participants to redesign business processes using Business Process Reengineering, Artificial Intelligence and AI workflows.

At the end of the training, participants will be able to:

• Understand the principles of Business Process Reengineering in the age of AI.
• Identify outdated, inefficient or fragmented business processes.
• Analyse an AS-IS process and detect waste, delays, manual handovers, risks and value gaps.
• Recognise where AI, automation, generative AI and AI agents can create measurable business impact.
• Map AI opportunities across business workflows.
• Redesign a process into a TO-BE intelligent workflow.
• Define the role of humans, AI agents, data, systems and approvals in a future-state process.
• Build an AI opportunity map and prioritise use cases by value, feasibility, risk and implementation effort.
• Create a practical transformation blueprint for a pilot initiative.
• Present a business case for AI-enabled process transformation.

The training focuses on practical application and helps participants move from process improvement to strategic transformation.

Practitioner Option : The training follows the transformation journey: Disrupt. Reimagine. Reengineer. Transform.

Day 1 — Understanding and diagnosing the current process

Participants are introduced to the concept of Business Process Reengineering and its relevance in the age of AI, automation and AI workflows. The session explains how organisations can move beyond incremental optimisation and redesign processes around value, speed, intelligence and resilience.

The first day includes:

• Introduction to Business Process Reengineering.
• From process improvement to business disruption.
• BPR + AI as a strategic transformation method.
• Overview of AI, generative AI, automation and AI workflows.
• Difference between automation, copilots and AI agents.
• Identifying high-value business processes for transformation.
• Mapping the AS-IS process.
• Detecting inefficiencies, bottlenecks, rework, manual tasks and risk points.
• Mapping data, systems, decisions and human interventions.
• Analysing process pain points and business impact.
• Selecting a priority process for redesign.

Day 2 — Reengineering the process with AI and building the TO-BE blueprint

The second day focuses on redesigning the selected process using AI capabilities and agentic workflow principles. Participants define where AI can support, automate or augment business activities and create a practical transformation blueprint.

The second day includes:

• AI opportunity mapping across the process.
• Identifying where to use rules, automation, generative AI, AI agents or human approval.
• Human-in-the-loop design and governance principles.
• Redesigning the process around business value.
• Creating the TO-BE intelligent workflow.
• Defining agent roles, data needs, system integrations and decision points.
• Building a value, feasibility and risk prioritisation matrix.
• Defining KPIs and expected business benefits.
• Designing a pilot roadmap.
• Preparing a short executive pitch for the transformed process.

The workshop ends with a practical presentation of the TO-BE blueprint and transformation roadmap.

• Agenda for the - Enterprise Lab Offer ( Practitioner + Expert + Workshop) - 5 days Session available on-demand

• Business Process Reengineering fundamentals.
• AI-enabled transformation and business disruption.
• Difference between optimisation, automation and reengineering.
• Generative AI, AI agents and agentic workflows.
• AS-IS process mapping.
• Pain-point and waste identification.
• Manual task and handover analysis.
• Data, systems and decision-flow mapping.
• AI opportunity identification.
• Use-case prioritisation.
• Human + AI task allocation.
• Human-in-the-loop governance.
• TO-BE intelligent workflow design.
• Agentic workflow design principles.
• Risk, control and compliance considerations.
• KPI and ROI definition.
• Pilot roadmap creation.
• Executive transformation pitch.

The training combines theory, practical exercises and collaborative workshop activities.

Evaluation is based on active participation and practical outputs developed during the workshop.
The final exercise consists of a short group or individual presentation of the redesigned process and the proposed pilot roadmap.

At the end of the training, participants receive a certificate of participation.

A full documentation and Take Home Kit is forseen. The materials are designed to be reusable after the course for internal workshops, process redesign initiatives and AI transformation projects.

The course can be organised as:

• In-person training.
• Live online training.
• Hybrid training.
• In-company workshop.
• Inter-company session.

For in-company delivery, the workshop can be adapted to the organisation’s own business processes, sector, tools and transformation priorities.
The course is interactive and workshop-based. Participants are encouraged to work on real or realistic business processes to maximise practical value.
Recommended group size: 6 to 15 participants.

This training can be delivered in partnership with organisations, training institutions, business associations, digital transformation programmes, innovation hubs or sector-specific professional bodies.

This listing describes:

Practitioner Offer - 2 days session ( Acceleror Track)

• Business Process Reengineering with AI
• Introduction to AI Agents and AI Workflow
• Hands-on process redesign workshop with AI opportunity mapping and TO-BE blueprint.

Available Options : *Price on request

• Executive Prebrief

Duration: 90 min briefing (remote session) + Executive Documentation Kit
Purpose: create shared understanding of AI Agents and the impact of Business Process Renegineering, productivity potential, innovaton , risks and first opportunity areas. Understand the value of the full training , audience , outcome.

• Enterprise Lab Offer ( Practitioner Package + Expert Package + Coached Workshop) - 5 days Session

Full transformation lab for teams that want to develop a complete AI-enabled process transformation roadmap. This format includes AS-IS diagnosis, TO-BE intelligent workflow design, AI opportunity portfolio, governance model, KPI framework, pilot roadmap and executive presentation. The 5 day program covers also Agentic AI.

• Add-On — Technical Brief

The training can also be customised with optional modules such as Microsoft Copilot Studio, Power Automate, Azure AI Foundry, Atlato, UiPath or other agentic workflow platforms depending on the organisation’s needs for an additional fee.

All Prices exclude VAT, Taxes, travel and accomodation expenses unless otherwise specified in the offer.