ITIL® 4 Foundation (exam included)

Betribsiwwergräifend Formatioun

U wie riicht sech d'Formatioun?

All Zilgruppen

Dauer

3,00 Dag(Deeg)

Sprooch(e) vun der Déngschtleeschtung

EN FR

Nächst Sessioun

28.01.2026
Plaz
Capellen

Präis

1500,00€

Virkenntnisser

There are no formal prerequisites for this course

Ziler

ITIL® has led the IT Service Management industry with guidance, training and certification programs for over 30 years. ITIL® 4 brings ITIL® up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Inhalt

Key Concepts of Service Management

* Value and value co-creation
* Organizations, service providers, service consumers and other stakeholders
* Products and services
* Service relationships
* Value: outcome, costs and risks

The Four Dimensions of Service Management

* Organizations and people
* Information and technology
* Partners and suppliers
* Value streams and processes

The ITIL® 4 Service Value System

* Opportunity, demand and value
* The ITIL guiding principles
* Governance
* Service value chain
* Practices
* Continual improvement

The ITIL® 4 Management Practices

* General practices
* Service management practices
* Technical practices

Mock Exam

Nächst Sessioun

Datum
Stad
Sprooch & Präis
28.01.2026

30.01.2026
Capellen
EN 1500,00€
04.02.2026

06.02.2026
Capellen
FR 1500,00€
25.03.2026

27.03.2026
Capellen
EN 1500,00€
01.04.2026

03.04.2026
Capellen
FR 1500,00€
27.05.2026

29.05.2026
Capellen
EN 1500,00€
03.06.2026

05.06.2026
Capellen
FR 1500,00€
02.09.2026

04.09.2026
Capellen
EN 1500,00€
09.09.2026

11.09.2026
Capellen
FR 1500,00€
19.10.2026

21.10.2026
Capellen
EN 1500,00€
02.11.2026

04.11.2026
Capellen
FR 1500,00€
02.12.2026

04.12.2026
Capellen
EN 1500,00€

Organisatiounsmodus

Classroom Courses

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