Beyond service: the impact of going the extra mile in customer care (S-CM0038)

• Enhance customer service.
• Generate a positive word of mouth.
• Boost job satisfaction.
• Drive business growth.

In a world saturated with options, standing out requires more - if not something completely different - than competitive pricing. Learn how to transform every client into a passionate advocate and unlock the full range of benefits that follow, including you personal satisfaction in your work.

In a highly competitive market, distinguishing yourself depends on transforming customers into enthusiastic ambassadors who promote your brand throughword-of-mouth - the most powerful tool in marketing. The key factor: exceptional customer service:

• The magic of theExtra Mile: explore the impact of exceeding clients’ expectations.
• Core strategies and methods.
• Tools and techniques to enhance service quality.
• Building a 100% customer-centric culture.