ITIL® 4 Strategist: Direct, Plan & Improve

To attend this course, participants must hold the ITIL 4 Foundation certificate.

Our 3-day "ITIL® 4 Strategist: Direct, Plan and Improve" is the universal ITIL® 4 module, that will be shared with both ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

This course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction.

The Direct, Plan and Improve - DPI course will focus on the following key ITIL 4 practices:

• Continual improvement
• Measurement and reporting
• Portfolio management
• Organizational change management
• Risk management

Participants will acquire the relevant knowledge and experience through presentations, activities, exercises and examples included in the course, and will be prepared to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide ITSM professionals with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

• The key concepts of direction, planning and improvement
• The scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context
• The role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system (SVS)
• The key principles and methods of continual improvement for all types of improvements
• The key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
• The key principles and methods of measurement and reporting in direction, planning, and improvement
• How to direct, plan, and improve value streams and practices

Module 1: Course Introduction

• Course objectives and planning
• The ITIL® 4 certification scheme
• Exercises
• Presentation of the case studies
• Exam Details

Module 2: The Core Concepts of DPI

• Basics of direction
• Basics of planning
• Basics of improvement
• Other core elements

Module 3: DPI through Service Value Chain and Guiding Principles

• DPI of the SVS
• DPI of guiding principles

Module 4: Role of Direction in Strategy Management

• Introducing Strategy Management
• Developing effective strategies

Module 5: Implementation of Strategies

• Managing risks
• Making decisions through Portfolio Management
• Directing via Governance, Risk and Compliance (GRC)

Module 6: Introduction to Assessment and Planning

• Core concepts of assessment
• Conducting effective assessments
• Core concepts of planning

Module 7: Assessment and Planning through VSM

• Introducing Value Stream Maps
• Developing Value Stream Maps
• Knowing more about VSM

Module 8: Measurement, Reporting and Continual Improvement

• Measurement and Reporting
• Alignment of measurements and metrics
• Success factors and key performance indicators
• Continual improvement

Module 9: Measurements and Continual Improvement through Dimensions and the Service Value Chain

• Measurements for the Four Dimensions
• Continual Improvement of the Service Value Chain and practices

Module 10: OCM Principles and Methods

• Basics of OCM
• OCM throughout DPI and Service Value Chain
• Resistance and reinforcement

Module 11: Communication Principles and Methods

• Basics of effective communication
• Communication with stakeholders

Module 12: SVS Development Using Four Dimensions

• Organizations and people in the SVS
• Partners and suppliers in the SVS
• Value streams and processes in the SVS
• Information and technology in the SVS

Preparing for the exam: mock exam

• About the Examination
• Multiple-choice format (1 mark per question)
• Pass grade: 65%
• 40 questions
• Closed book
• Duration: 90 minutes

Une attestation de participation sera transmise aux participants