Crisis management (e-learning)

In today’s fast-paced and interconnected world, crises can emerge suddenly and escalate rapidly, whether triggered by operational disruptions, reputational threats, cyber incidents, or global events. Being unprepared is no longer an option.

This digital learning module on crisis management is designed to provide professionals with the mindset and approach needed to anticipate, prepare for, and respond effectively to crises. Whether you're a manager, team leader, or contributor involved in continuity planning, this course will help you understand the anatomy of a crisis and how to build resilience into your organisation’s operations.

This digital learning course on crisis management will enable participants to:

• grasp the essentials of crisis management through key concepts and foundational principles;
• explore real-world examples of crises and scenarios;
• understand the structure of a crisis management organisation and the responsibilities of key roles;
• learn practical techniques for managing crises effectively;
• build strategic capabilities, using the ISO 22361 guideline as a framework for preparedness and continuous improvement.

This e-learning embeds content entirely created by PwC experts and delivered through AI-powered visuals.

• Introduction and key concepts
• Examples of crisis and crisis scenarios
• Crisis management organisation and key roles
• Crisis management techniques
• Emotional management
• Guideline for a strategic capability - ISO 22361

We deploy our e-learning solution as from 10 licences:

From 10 to 50 participants: 75 EUR
From 51 to 150 participants: 70 EUR
From 151 to 300 participants: 60 EUR
More than 301 participants: 50 EUR

This digital learning has been designed with the support and collaboration of Thomas Wittische, Managing Director and Corentin Couto, Senior Manager at PwC Luxembourg.

Thomas, Managing Director, has extensive experience in providing IT advisory and IT audit/security services for clients in the financial sectors, operational companies as well as for European Institutions. He managed several IT general control reviews, end user computing reviews, business continuity audits and advisory, information system security audits, controls reports reviews (ISAE 3402 and SOX 404 reviews) as well as the designing of security roadmaps.

Furthermore, Thomas is ISO22301 lead implementer and DRII certified, and he has developed 17 years of experience in business continuity management audits and implementation project (BCP/DRP). He has been assisting our clients (including EU institutions) in identifying risks and performing BIA’s analysis, defining/writing emergency and operational recovery procedures as well as dealing with crisis communication plan and procedures.