Mediate an Interpersonal Crisis (S-EL0064)

When serious disagreements make communication difficult and business results suffer, the situation can seem impossible to resolve. By the end of this training, you will be able to:

• identify behaviours likely to provoke a crisis,
• manage this type of delicate situation effectively, particularly when you are not directly involved in the disagreement but must help the parties concerned to resolve the situation and
• improve communication between different people and help them break deadlocks.

Programme :

• Reframing communication.
• Dealing with a major crisis.
• Preparing for the next crisis.

Important noteregarding your personal data

By accessing the e-learning user platform via the Moodle-LLLC platform, you will need to update your user profile with the desired configuration before accessing it.

If you do not want to make your name visible to other learners, you can then replace it with an Alias of your choice.

The detailed procedure (step by step) will be available continuously in your Moodle-LLLC space, to which you will have access after registering for the e-learning training.