ITIL® 4 Strategist: Direct, Plan & Improve (DPI) with exam

Inter-company training

Who is the training for?

All public

Level reached



3,00 day(s)

Language(s) of service



This course provides the practical skills necessary to create a "learning and improving" IT organization, with a strong and effective strategic direction.

The Direct, Plan and Improve - DPI course will focus on the following key ITIL 4 practices:

  • Continual improvement
  • Measurement and reporting
  • Portfolio management
  • Organizational change management
  • Risk management

Participants will acquire the relevant knowledge and experience through presentations, activities, exercises and examples included in the course, and will be prepared to pass the ITIL Strategist: Direct, Plan, and Improve certification exam.


Module 1: Course Introduction

  • Course objectives and planning
  • The ITIL 4 certification scheme
  • Exercises
  • Presentation of the case studies
  • Exam Details

Module 2: The Core Concepts of DPI

  • Basics of direction
  • Basics of planning
  • Basics of improvement
  • Other core elements

Module 3: DPI through Service Value Chain and Guiding Principles

  • DPI of the SVS
  • DPI of guiding principles

Module 4: Role of Direction in Strategy Management

  • Introducing Strategy Management
  • Developing effective strategies

Module 5: Implementation of Strategies

  • Managing risks
  • Making decisions through Portfolio Management
  • Directing via Governance, Risk and Compliance (GRC)

Module 6: Introduction to Assessment and Planning

  • Core concepts of assessment
  • Conducting effective assessments
  • Core concepts of planning

Module 7: Assessment and Planning through VSM

  • Introducing Value Stream Maps
  • Developing Value Stream Maps
  • Knowing more about VSM

Module 8: Measurement, Reporting and Continual Improvement

  • Measurement and Reporting
  • Alignment of measurements and metrics
  • Success factors and key performance indicators
  • Continual improvement

Module 9: Measurements and Continual Improvement through Dimensions and the Service Value Chain

  • Measurements for the Four Dimensions
  • Continual Improvement of the Service Value Chain and practices

Module 10: OCM Principles and Methods

  • Basics of OCM
  • OCM throughout DPI and Service Value Chain
  • Resistance and reinforcement

Module 11: Communication Principles and Methods

  • Basics of effective communication
  • Communication with stakeholders

Module 12: SVS Development Using Four Dimensions

  • Organizations and people in the SVS
  • Partners and suppliers in the SVS
  • Value streams and processes in the SVS
  • Information and technology in the SVS

Teaching methods


Certificate, diploma

Certificat de participation

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