Feedback as a Tool for Employee Development

At the end of the training, the participant will be able to:

• know the different types of feedback
• identify the challenges of feedback
• ask for feedback
• use relevant feedback techniques
• manage the emotions triggered by feedback
• manage resistance to feedback

• Clarifying the concept of feedback
• Distinguishing three types of feedback
• The different challenges of feedback
• Reducing the blind spot
• The importance of giving and requesting feedback
• The 360° questionnaire
• Mastering different feedback techniques according to the issues at stake
• Reframing interviews
• Reacting to unpleasant feedback
• Managing the emotions triggered by feedback
• Managing resistance to feedback
• Implementing a feedback culture
• Preparing an action plan for giving and receiving feedback