Effective Communication (Advanced)

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Anyone who needs to communicate their ideas assertively in a high pressure environment. It is also very useful for those who want to communicate assertively with people that show aggressive or submissive behaviors.

Erreechten Niveau

Avancéiert

Dauer

1,00 Dag(Deeg)

1 day

Sprooch(e) vun der Déngschtleeschtung

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By the end of the course, participants will be able to:

define assertive and effective communication, while recognising their own communication strengths and weaknesses
understand the impact of cultural and linguistic diversity on assertive

communication

understand the impact of listening to effective communication
understand the importance of a range of communication tools and how to apply them
set communication goals within the framework of an action plan for

improving key relationships in the workplace.

Inhalt

Effective communication means assertive communication. Assertiveness is different from aggression. It is saying what you think and what you want without violating the rights of the people around you.
The objective of this course is to help participants become more confident, assertive and personally effective in their communication. The course looks at different aspects of effective and assertive communication, including different approaches that are attributable to cultural and linguistic diversity. Exercises and role plays ensure the
practical orientation of the course.