Writing effective emails to customers and contacts - Part 1

Recommended for participants with a good foundation in English (level B1 and above).

English language development

• Useful expressions used in professional email writing.
• The different conventions in starting and finishing an email.
• Understanding a wide range of common phrasal verbs, acronyms and business idioms.
• The language used to ‘soften’ a difficult message to internal or external contacts.

Professional skills development

• Critically reflecting on writing good and bad emails.
• Effectively differentiating between the styles used in client emails, and internal emails to colleagues.
• Writing emails that are sensitive to both your audience and the current Covid-19 context.
• Writing emails that convey clear and powerful messages.
• Communicating difficult messages with tact and sensitivity.

A webinar via zoom developing your English language skills in writing professional emails. An opportunity for questions and answers.

A comprehensive email template pack is included in the price.

• The sessions focus on the practical English language you need in every day life.
• Based on realistic professional scenarios.
• We develop the grammar required to improve your precision in Business English.

Webinar with time for questions and answers.