Conflict management in professional domain (C5039) - Blended learning

None.

• Recognize a conflict situation and know how to distinguish between the different types of conflict.
• Learn to analyse a conflict: divergent interests of stakeholders, issues, environment...
• Understand the cost of conflict for all parties involved.
• Appropriate conflict resolution tools and apply them in role plays.
• Prepare for conflict resolution and build your argument.
• Manage conflicts.
• Arm yourself with the tools to deal with difficult people and situations.
• Knowing how to anticipate and prevent conflicts.

Le contenu est identique aux objectifs d'apprentissage pour cette formation.