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Professional receptionist

10 week(s)

70 heures: 60 heures en ligne + 10 heures en présentiel

Objectives

The lack of skilled labor is one of the main challenges for the expansion of the tourism and catering sector, which is expected to receive billions of investments in the coming years, targeting major events that will have location.

It is estimated that after 2021, the tourism and hospitality market will move billions of euros around the world. Driven by this growth, the Hotel Sector is a promising hiring opportunity.

The Professional Receptionist course offers a wide range of training, ranging from the origin of the profession to the skills and competences needed to work in this sector.

And more:

  • Know the accommodation structures available and their characteristics
  • Find out about the labor market in the region
  • Learn to identify growth opportunities in this area
  • Get to know the routine and procedures of a professional receptionist

Content

The main subjects of the receptionist course are:

Unit 1 - Initial approach

What is hospitality
Historical context of hospitality
Accommodation facilities
Hotel rating
hotel legislation
market demand
Role of the hotel receptionist

Unit 2 - The labor market

Behavior in the labor market
What hotels are looking for
What the job requires from the professional
The importance of professional updating
Further education
Professional Ethics

Unit 3 - How a hotel works

hotel organization
hospital services
Reception functions
Reception and its importance
Customer service techniques
The posture of the receptionist
Personal qualities

Unit 4 - Professional skills and competences

Good communication
Good memory
Interpersonal relationship strategies
Team work
Conflict management
Personal motivation
Computer skills
Completion of the course.

Target group

Who is the course aimed at?

Personnes souhaitant s'améliorer et se renseigner sur les procédures de service dans les domaines du service client et de l'accueil.

Qui travaille dans des entreprises de toute taille dans le tourisme, l'Horeca, le commerce, les services, l'accueil, etc.

ADEM: Chômeur et Révisé

Assessment

Certficate, diploma

OHC ASBL Certificat

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Responsibility for the content of this training description lies solely with its author, the training provider Office House Capellen.

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Characteristics
Level Débutant
Organisation Blended learning
Languages
Partnership

EU24h

Next sessions
From/To Location Price
02/09 - 04/11/22
  En ligne avec le professeur   790.00 €
See details
13/09 - 15/11/22
  En ligne avec le professeur   790.00 €
See details
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