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Cashier

10 week(s)

50 heures au total: cours en ligne de 40 heures et cours en face à face de 10 heures.

Objectives

The cashier is the professional responsible for receiving payments, controlling incoming and outgoing financial movements, customer service and reports. There are great opportunities in the job market for cashiers. In supermarkets, gas stations, shops, garages or any business, there is always a cashier in operation.

If you enjoy working directly with the public and identify with this profession, the cashier course will teach you everything you need to know to succeed in this job market. You learn, among other things, the work routine, the presence techniques, how to open and close the daily checkout movement.

Content

The main subjects of the cashier course are:

Unit 1 - The cashier
  • Commercial activity
  • The customer/The consumer
  • Client service
  • Personal behavior
  • Excellence in service
Unit 2 - Service as a market differential
  • The cashier: the image of the company
  • Quality of service
  • Complaints handling - SAC
  • Loyalty of the clientele
  • Customer registration
Unit 3 - Operational practices
  • Financial operations and commercial mathematics
  • Payment methods
  • Sales techniques
  • Communication and personal marketing
Unit 4 - Work routines
  • The different ways to make payments
  • Return of purchases
  • Cashier closing
  • Professional Ethics

Target group

Who is the course aimed at?

  • Les personnes qui travaillent ou veulent travailler comme caissier/caissière.
  • Inscrit à l'ADEM avec un niveau d'une classe de 12ème.

 
Prerequisites

  • Personnes ayant des connaissances de base en comptabilité et en informatique.
  • Savoir parler et écrire le français.

Assessment

Certficate, diploma

OHC ASBL Certificat

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Responsibility for the content of this training description lies solely with its author, the training provider Office House Capellen.

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Characteristics
Level Débutant
Organisation Blended learning
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Next sessions
From/To Location Price
30/08 - 08/11/22
  En Ligne ou Présentiel   790.00 €
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06/09 - 15/11/22
  En Ligne ou Présentiel   790.00 €
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08/09 - 10/11/22
  En Ligne ou Présentiel   790.00 €
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15/09 - 17/11/22
  En Ligne ou Présentiel   790.00 €
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23/09 - 25/11/22
  En Ligne ou Présentiel   790.00 €
See details
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