Powerful communication techniques (C5049) - distance learning

Blended learning

Who is the training for?

Business professionals and anyone wishing to master one to one interactions and wishing to develop confidence and communication know-how for continued success.

Duration

30,00 hours(s)

Language(s) of service

EN

Prerequisites

None.

Goals

  • Understand the complex interplay between speaker, audience, relationship, and context in the communication process.
  • Determine root causes of miscommunication and to find ways to neutralize them in the future.
  • Identify and remove roadblocks to effective communication.
  • Discover your personal communication style.
  • Comprehending and demonstrating effective ways to listen.
  • Demonstrating the intellectual capacity of relating effectively across contexts.
  • Applying theories of interpersonal communication to practical interpersonal situations inside and outside the classroom.

Contents

  • Communication
    • Worldview, perception and work relationships
  • Trust breakers and how to fix them
    • Conscious communication
    • Mirroring and rapport
  • Building Better Relationships with Ourselves and Others
    • Perception, worldview, emotional intelligence
    • Self-awareness, self-esteem and self-concept
  • Building Better Relationships with Ourselves and Others (cont)
    • Case studies to understand your styles
  • Relationship Building
    • Managing assumptions in order to build trusting work relationships
  • Consciously building trust at work
    • Developing and showing a positive attitude
  • Express Needs Within Work Relationships
    • Performing an interpersonal needs inventory
    • The shape and sound of assertiveness
  • Relational Communication-your communication style: how you relate most often
    • Sharpening verbal and nonverbal behaviors and skills
    • Applying direct and indirect messages for more flexible communication
    • Using feedback and questioning skills to better understand others
  • Relational Listening-Listening barriers and their impact on effective work relationships
    • Case studies for identifying your behaviors
  • A listening improvement map
    • Improving listening by asking good questions
    • Applying active and reflective listening skills in various situations

These courses might interest you

FR
Evening
Personal and professional development - Interpersonal relations - Oral expression