Manager in Mediative Communication

This programme is intended for:

• Employees, executives and managers in private companies and public institutions
• Professionals working in banking, legal services, construction, healthcare and business consulting
• Project managers dealing with restructuring projects
• Human resources professionals
• Entrepreneurs and self-employed professionals
• Lawyers, architects and physicians
• Anyone facing significant communication challenges in their professional environment

This certification programme consists of 11 independent modules, which may be taken individually and accumulated according to participants’ needs, or completed as a full programme.
Overview
Mediation is both a conflict-resolution process and a method for preventing conflicts and facilitating communication. This modular foundation programme is designed to help participants, depending on their individual objectives and the modules selected, to:

• Develop and strengthen communication and negotiation skills.
• Learn and apply the tools and techniques used by professional mediators in a wide variety of communication challenges.
• Acquire the fundamental competencies required to practise mediation professionally. Fulfil part of the minimum training requirements (150 hours) necessary for accreditation by the Centre for Civil and Commercial Mediation (CMCC), the Luxembourg Ministry of Justice, and the Association Luxembourgeoise de la Médiation et des Médiateurs Agréés (ALMA).

Fundamentals, Techniques and Processes of Mediation - Manager in Mediative Communication: Module 1
Interest-Based Communication Techniques - Manager in Mediative Communication: Module 2
Structure of the Mediation Process - Manager in Mediative Communication: Module 3
The Role and Positioning of the Neutral Third Party in Conflict Situations - Manager in Mediative Communication: Module 4
Creative Techniques in Conflict Management - Manager in Mediative Communication: Module 5
Interest-Based Negotiation - Manager in Mediative Communication: Module 6
Law, Ethics and Professional Conduct – The Mediation Landscape in Luxembourg: Module 7
Visualisation: Graphically Representing a Negotiation - Manager in Mediative Communication: Module 8
Managing Highly Emotional Conflicts - Manager in Mediative Communication: Module 9
Mediation Settings and Frameworks - Manager in Mediative Communication: Module 10
Supervision and Quality Management - Manager in Mediative Communication: Module 11

Upon completion, participants receive a Certificate of Participation issued by the House of Training and co-signed by the Centre de Médiation Civile et Commerciale (CMCC), ABBL, and INDR.

For further information, participants may contact CMCC at info@cmcc.lu

• Beate Voskamp, Mediatorin, Mediator GmbH Berlin
• Dr. Jan Kayser, General Secretary, Centre de Médiation Civile et Commerciale, Mediator certified by the Minister of Justice

The training is highly practice-oriented and follows the “Tell – Show – Do” methodology, combining theoretical input with demonstrations and practical exercises to ensure direct application of mediation skills.