ITIL Foundation (exam included) in English

Inter-company training

Who is the training for?

  • IT Service Providers,
  • IT Directors and Managers,
  • CIO’s,
  • Service Management Consultants...

Level reached



3,00 day(s)

Language(s) of service



It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.


Following the completion of the course participants should:

  • Know and understand:
    • the Service management as a practice (comprehension)
    • the ITIL service lifecycle (comprehension)
    • the Generic concepts and definitions (awareness)
    • the Key principles and models (comprehension)
    • the Selected processes (awareness)
    • the Selected functions (awareness)
    • the Selected roles (awareness)
    • the Technology and architecture (awareness)
    • the Competence and training (awareness)
  • Pass the ITIL Foundation exam


The training will cover the ITIL terms and prepare the delegate for the ITIL Foundation exam with a focus on:

    • Introduction to ITIL,
    • Service Management as a practice,
    • Service Strategy,
    • Service Design
    • Service Design,
    • Service Transition,
    • Service Operation
    • Service Operation.
    • Continual Service Improvement,
    • ITIL Foundation exam,
    • Course Conclusion

Teaching methods

During the course the practical side of the ITIL Best Practice method is emphasized through assignments and exercises.


The ITIL Foundation examination is as follows:

  • 1 hour
  • 40 questions
  • Multiple choice
  • 65% pass mark
  • Closed book

Certificate, diploma

ITIL Foundation Certificate (PeopleCert)

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