Combien de temps dure la formation ?

8,00 heure(s)

Dans quelle(s) langue(s) la formation est-elle donnée ?

Quand a lieu la prochaine session ?

22.01.2027

Voir détails

Où se déroule la formation ?

Luxembourg

Qui organise cette formation ?

Fondation créée en 2015 par la Chambre de Commerce et l’Association des Banques et Banquiers Luxembourg (ABBL), la House of Training est un organisme agréé de formation professionnelle continue qui s'engage à contribuer activement à la compétitivité et à l'attractivité du Luxembourg en développant les compétences de ceux qui font vivre son économie.

À qui s’adresse la formation ?

ISO Management System managers; designated workers or process and department managers.

Quels sont les objectifs poursuivis ou les compétences visées ?

This training enables company managers and quality managers to improve process-based organisation through the international ISO 9001:2026 standard for quality management systems. The training focuses on ISO 9001 implementation.

By the end of the training, participants will be able to:

Understand the benefits of management systems
Help companies understand ISO standards
Provide simple continuous improvement tools
Plan the implementation of an ISO management system

Quel est le contenu de la formation ?

Key concepts: ISO certification, quality, environment, health and safety, process, procedure, documented information, records
- Scope and context of the organization
- Process mapping
- Process sheet
- Indicators
Implementation of ISO 9001 – quality management system
- Planning
  - Strategy and objectives
  - Analysis of internal and external issues
  - Risk management
- Management of operational processes
- Service delivery and execution of work
- Management of external providers (purchasing and subcontractors)
- Human resources management
- Infrastructure management
- Control of internal and external documented information
- Communication
Management of monitoring tools
- Indicators
- Internal audit
- Customer satisfaction
Continuous improvement
- Non-conformity
- Corrective actions
- Action plan

Que recevez-vous à la fin de la formation ?

At the end of the training course, participants will be able to download a certificate of attendance issued by the House of Training from the Learner Portal.