ISO 9001:2026 – Foundation: Quality Management

ISO Management System managers; designated workers or process and department managers.

This training enables company managers and quality managers to improve process-based organisation through the international ISO 9001:2026 standard for quality management systems. The training focuses on ISO 9001 implementation.

By the end of the training, participants will be able to:

• Understand the benefits of management systems
• Help companies understand ISO standards
• Provide simple continuous improvement tools
• Plan the implementation of an ISO management system

• Key concepts: ISO certification, quality, environment, health and safety, process, procedure, documented information, records
  • Scope and context of the organization
  • Process mapping
  • Process sheet
  • Indicators
• Implementation of ISO 9001 – quality management system
  • Planning
    • Strategy and objectives
    • Analysis of internal and external issues
    • Risk management
  • Management of operational processes
  • Service delivery and execution of work
  • Management of external providers (purchasing and subcontractors)
  • Human resources management
  • Infrastructure management
  • Control of internal and external documented information
  • Communication
• Management of monitoring tools
  • Indicators
  • Internal audit
  • Customer satisfaction
• Continuous improvement
  • Non-conformity
  • Corrective actions
  • Action plan

At the end of the training course, participants will be able to download a certificate of attendance issued by the House of Training from the Learner Portal.