Communicate with diplomacy, tact and credibility (C5050) - distance learning

Blended learning

U wie riicht sech d'Formatioun?

Business professionals wishing to act and to communicate in a positive and professional manner in every situation.


30,00 Stonn(en)

Sprooch(e) vun der Déngschtleeschtung


Nächst Sessioun




  • Choose and use the most appropriate words and emotional tone for every business interaction.
  • Gain insight into your communication style and the styles of others.
  • Build skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
  • Exercising conversational sensitivity, empathy, and perspective-taking.
  • Protecting identity and self-concept of others in interaction.
  • Developing accuracy in understanding nonverbal behavior.
  • Managing self-disclosure and privacy appropriately.


  • Understanding how perception and image can impact others' perception of you and your performance. Recognizing how diplomacy, tact and credibility are demonstrated through good communication
  • Communication Style Differences
  • Knowing how style impacts the image others have of you
    • How your style affects your communication effectiveness
  • Adapting your style to gender, generation and position
    • Recognizing how stress impacts how you use your style traits
  • Identifying and removing the roadblocks to effective communication
    • Knowing how to positively impact the visual, verbal and vocal components of communication
  • Implementing strategies for powerful communication and practicing them
    • Understanding nonverbal communication as a critical part of the communication process
  • Applying good listening skills in order to communicate with diplomacy, tact and credibility
    • Identifying the barriers and obstacles to effective listening
  • Using good listening skills to build and improve your image
    • Knowing how ineffective listening can cost you and your organization
  • Defining the five actions that make for credible communication
    • Applying diplomacy, tact and credibility skills to create more effective communication
  • Identifying how hot topics make people lose their diplomacy and tact and credibility
    • Being aware of your hot topics and preparing before you face these situations

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