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La gestion de conflit

1 day(s)

Objectives

Aborder les sujets délicats et difficiles avec ses collaborateurs sans générer de rancœur ni de conflits.

Content

1. Introduction
  • Définition de conflit
  • Causes courantes de gestion de conflit en milieu professionnel
  • Les aspects de la gestion de conflit
  • Intégrer la résolution de conflits
2. Gérer la relation subordonné-hiérarchique et/ou le conflit entre collaborateurs
  • 4 types de conflit
  • Règles à suivre
3. Règlement des conflits
  • Importance de la communication
  • Processus de résolution de conflits
4. Mise en situation
5. Conclusion

Target group

Who is the course aimed at?

Managers d'équipe, professionnels des Ressources Humaines et toute personne ayant un rôle d'encadrement en entreprise ou voulant se préparer à la gestion d'équipe

 
Prerequisites

Aucune connaissance préalable

Assessment

Certficate, diploma

Une attestation de présence sera envoyée aux participants après la formation.

Additional information

Limité à 12 personnes pour une meilleure interactivité.

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Responsibility for the content of this training description lies solely with its author, the training provider EiviLux.

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Characteristics
Organisation Formation inter-entreprise

Repas de midi inclus.

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