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Gestion des conflits

5 day(s)

Objectives

À l’aide de différents outils basés sur l’étude de la perception et du comportement, ainsi qu’au travers d’une méthodologie, apprendre à anticiper un conflit ou à identifier ses origines pour le gérer.

Content

  • Les bases de la communication (écoute, biais cognitifs, etc.)
  • Eléments de décodage du langage corporel
  • Les origines d’un conflit
  • Notions élémentaires de négociation
  • Méthodologie de gestion des conflits
  • Ateliers de mise en situation
Teaching methods
  • Diaporama de présentation
  • Exemples et échanges sur des situations vécues
  • Scénarios de jeux de rôles
  • Supports écrits d’aide à la prise de notes

Target group

Who is the course aimed at?

Tout public

 
Prerequisites

Aucun prérequis

Assessment

Certficate, diploma

Certificat de notre organisme de formation professionnelle continue

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Responsibility for the content of this training description lies solely with its author, the training provider Profil Humain.

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Characteristics
Level Débutant
Organisation Formation inter et intra-entreprise
Languages
Next sessions
From/To Location Price
10 - 14/10/22
  Luxembourg   1200.00 €
See details
05 - 09/12/22
  Luxembourg   1200.00 €
See details
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