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Techniques d'entretien - Niveau 1

4 day(s)

Objectives

Connaître les techniques d’entretien de manière à pouvoir établir une communication plus riche.

Être à l’écoute et pouvoir comprendre l’autre afin de pouvoir être efficace dans le recueil d’informations et de la construction d’une relation de confiance.

Content

  • Sensibilisation à la communication interpersonnelle et aux biais cognitifs
  • Importance du savoir-être, de l’écoute active et de l’analyse du discours
  • Entretien centré sur le client
  • Clés de compréhension du langage non-verbal
  • Savoir questionner et reformuler
Teaching methods
  • Apports théoriques lors de séances interactives
  • Exemples
  • Mises en situation

Target group

Who is the course aimed at?

Un public varié qui touche tous ceux qui ont à conduire des entretiens: managers, conseillers, coaches, enquêteurs ou autres.

Assessment

Certficate, diploma

Certificat de participation

Additional information

Capacité d'accueil: 10 personnes maximum

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Responsibility for the content of this training description lies solely with its author, the training provider Profil Humain.

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Characteristics
Level Débutant
Organisation Formation inter et intra-entreprise
Teaching aids

Un support de cours est donné au début de la formation.

Languages
Next sessions
From/To Location Price
15 - 18/11/22
  Luxembourg   990.00 €
See details
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