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Comment se positionner face à un conflt

1 day(s)

Objectives

Comprendre les conflits pour mieux les traiter.

Mieux se positionner face à une situation compliquée.

Prendre conscience de ses réactions.

Content

Comprendre le processus pour mieux y faire face

  • Définir les types de conflits
  • Analyser la place des émotions
  • Repérer les éléments déclencheurs

Décoder les comportements

  • Analyser les réactions durant une situation conflictuelle
  • Repérer les émotions négatives
  • Identifier les attentes

Réagir face à une situation conflictuelle

  • Prendre du recul
  • Trouver des solutions ensemble
  • Communiquer de manière efficace

Adopter une bonne attitude pour éviter les situations difficiles

  • Transformer le conflit en opportunité
  • Trouver des solutions ensemble
  • Identifier les limites
Teaching methods

Théorie associée à de nombreux exercices pratiques.

Méthodologie interrogative.

Auto-évaluation.

Target group

Who is the course aimed at?

tout public

Assessment

Certficate, diploma

Certificat de présence délivré en fin de séance

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Responsibility for the content of this training description lies solely with its author, the training provider Space&Time.

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Characteristics
Level Débutant
Organisation Formation inter-entreprise
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