Mastering Conflict Management

Senior executives and general managers leading business units or corporate strategy. Innovation officers seeking theory-driven ways to discover and capture value. Entrepreneurs aiming to refine their business model or pivot with clarity. Middle managers driving growth or product strategy who must navigate ambiguity and deliver high-impact proposals. Functional leaders in marketing, tech, or ops integrating structured strategic thinking into cross-functional initiatives.

The best things in life wait on the other side of a difficult conversation. In this dynamic course, you will learn how to effectively identify, address, and resolve conflicts within your team and organization. Embracing a proactive approach, you will gain insights into strategies that promote constructive dialogue and collaboration. Conflict is an inevitable aspect of any workplace. However, when managed skillfully, it can lead to innovation and growth. This course will equip you with the tools and methodologies needed to transform conflicts into opportunities for improvement, ensuring high-performance outcomes in your organization.

By the end of the course, students will be able to:

• Learn to identify early signs of conflict and address them before they escalate.
• Master proven emotional intelligence techniques to manage emotions.
• Apply negotiation strategies to resolve conflict and diffuse tense situations.
• Learn to deliver feedback that drives change and growth.
• Understand the impact of your personal conflict style and how to leverage it for positive outcomes.
• Be able to foster a culture that encourages healthy, honest communication.

• Individual coaching and QA
• Practical exercises
• Study of real business situations
• Use of strategic instruments and methodologies

The participants will obtain a certificate from the Luxembourg School of Business. Our school is certified by the Ministry of Education as a lifelong learning organization and member of AACSB (Association to Advance Collegiate Schools of Business).

Faculty

Jordi Quoidbach is an award-winning Professor of Organizational Behavior at ESADE Business School and a leading expert in the scientific field of emotion.
Jordi's research explores how people can leverage their emotions to fuel better decisions and more impactful social interactions. His team developed the first scientifically validated training program to increase emotional intelligence in adults. Jordi's work has been published in journals such as Science, PNAS, and Psychological Bulletin, and is often
covered in popular media including CNN, BBC, and The New York Times. He has written several popular books on emotional competencies and hosted the coaching TV series “I decided to be happy” broadcast on the French TV channel M6.
Jordi has been teaching Negotiation and Decision-Making courses to MBA and Executives for over a decade. He was identified among the Best 40 Business Professors Under 40 in Poets & Quants. He regularly gives keynote speeches and delivers corporate training programs for firms and not-for-profit organizations across the globe.

How to finance your training

• Financial support from the State : Luxembourg School of Business is accredited by the Luxembourg Ministry of Higher Education and Research and recognised as a continuing education organisation. As a result, your company can benefit from financial aid from the Luxembourgish state for the training of its employees.
• Tax Deductibility for an individual: Any taxpayer with net income from a salaried occupation may deduct the cost of professional development as business expenses (frais d’obtention) from their taxable income from the salaried occupation. Further training expenses which are related to the taxpayer’s current activity fall within the scope of the acquisition costs of article 105 of the ITA and are therefore deductible from taxable income.