Managing Professional Relationships More Effectively Through Better Communication

Anyone who interacts with other people and who

• Is interested in professional and personal development
• Wishes to review and improve their thinking and communication patterns
• Wants to understand and communicate with others more effectively

This training helps you communicate more clearly and understand others more effectively, even in complex interactions. It provides practical tools for building lasting relationships based on trust and for preventing and resolving conflict through thoughtful, open communication.
By mastering these communication techniques, you will be able to have a constructive influence in your everyday interactions. You will leave the training with a set of effective attitudes and practical tools that can be applied immediately to facilitate interactions and strengthen cooperation.

By the end of the training, participants will have acquired the knowledge and skills needed to:

• Better understand clients and colleagues and communicate in a way that helps them feel understood
• Recognise and understand different behavioural in order to respond professionally in challenging communication situations
• Reflect on their own attitudes and behaviour in order to improve their personal communication
• Develop the ability to build trusting relationships more easily
• Prevent and manage conflict through mind management and open communication

1. The meaning, importance and impact of communication

• The basic elements of communication
• Verbal and non-verbal communication
• The impact of words and language
• Communication as a mental and emotional process 2. Understanding and being understood
• Why do people interpret the same message differently?
• Why do misunderstandings arise?
• Personal attitudes and behaviours and how others respond to them
• Friedemann Schulz von Thun’s Four-Sides Model 3. Mind management and open communication
• Mind management: attitudes and thought patterns as a foundation for open and professional communication
• Person-centred communication: attitude and approach
• Conflict prevention 4. Communication technique
• A positive attitude and empathy
• Active listening: paraphrasing, summarising, reflecting and questioning
• Choosing the right words and communicating clearly and positively
• Using “I” statements 5. Effective communication in challenging situations and with difficult people
• Dealing professionally with difficult clients or colleagues and stressful situations
• Practical exercises and exploration of real situations brought by participants

At the end of the training, participants will be able to download a certificate of attendance issued by the House of Training from the learner portal.