Interest-Based Communication Techniques - Manager in Mediative Communication: Module 2

Unternehmensübergreifende Weiterbildung

Wie lange dauert die Weiterbildung?

 16,00 Stunde(n)

In welcher/n Sprache(n) wird die Weiterbildung angeboten?

EN

Wann findet der nächste Termin statt?

Wer bietet diese Weiterbildung an?

Fondation créée en 2015 par la Chambre de Commerce et l’Association des Banques et Banquiers Luxembourg (ABBL), la House of Training est un organisme agréé de formation professionnelle continue qui s'engage à contribuer activement à la compétitivité et à l'attractivité du Luxembourg en développant les compétences de ceux qui font vivre son économie.

Mehr sehen

An wen richtet sich die Weiterbildung?

This module is intended for:

  • Employees, executives and managers in private companies and public institutions.
  • Professionals working in banking, legal services, construction, healthcare and business consulting.
  • Project managers dealing with restructuring projects.
  • Human resources professionals.
  • Entrepreneurs and self-employed professionals.
  • Lawyers, architects and physicians.
  • Anyone facing significant communication challenges in their professional environment.

Welche Ziele werden verfolgt bzw. welche Kompetenzen sollen erworben werden?

This training course is part of a more comprehensive programme called  Manager in Mediative Communication .
This programme consists of 11 independent modules that can be taken individually as desired, but it can also be completed as a single course.

This module develops participants’ communication skills through a mediation-oriented approach. It focuses on understanding and addressing the underlying interests that drive human interactions, particularly in situations of disagreement or conflict.
Participants learn practical techniques that can be applied immediately in negotiations, meetings, client interactions, employee discussions, team management situations, and everyday professional communication.
Learning Outcomes
Upon completion of this module, participants will be able to:

  • Apply communication techniques that promote mutual understanding
  • Identify interests hidden behind stated positions
  • Use active listening and constructive questioning techniques
  • Reframe difficult conversations into productive exchanges
  • Communicate more effectively in conflict situations
  • Recognise and respond appropriately to manipulative communication behaviours

Wie sieht der Inhalt der Weiterbildung aus?

  • Mediation as a communication process
  • Foundations of constructive communication
  • Paraphrasing and reframing techniques
  • Nonviolent Communication (NVC)
  • Types of questions and questioning techniques
  • Building a shared understanding of situations
  • Identifying and managing manipulative behaviours
  • Practical communication exercises
  • The role of language in mediation and conflict management

Wie kann ich das Weiterbildungsinstitut kontaktieren?

House of Training

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FR
Tag
Introduction à la diversité et l'inclusion
Auf Anfrage
Verteidigung Prävention Sicherheit - Gesundheit und Sicherheit am Arbeitsplatz - Berufsrisiko - Psychosoziales Risiko - Diskriminierung Management Diversität