Formation - Fundamentals, Techniques and Processes of Mediation - Manager in Mediative Communication: Module 1

Combien de temps dure la formation ?

16,00 heure(s)

Dans quelle(s) langue(s) la formation est-elle donnée ?

Quand a lieu la prochaine session ?

Qui organise cette formation ?

Fondation créée en 2015 par la Chambre de Commerce et l’Association des Banques et Banquiers Luxembourg (ABBL), la House of Training est un organisme agréé de formation professionnelle continue qui s'engage à contribuer activement à la compétitivité et à l'attractivité du Luxembourg en développant les compétences de ceux qui font vivre son économie.

À qui s’adresse la formation ?

This module is intended for:

Employees, executives and managers in private companies and public institutions.
Professionals working in banking, legal services, construction, healthcare and business consulting.
Project managers dealing with restructuring projects.
Human resources professionals.
Entrepreneurs and self-employed professionals.
Lawyers, architects and physicians.
Anyone facing significant communication challenges in their professional environment.

Quels sont les objectifs poursuivis ou les compétences visées ?

This training course is part of a more comprehensive programme called Manager in Mediative Communication .
This programme consists of 11 independent modules that can be taken individually as desired, but it can also be completed as a single course.

The purpose of this module is to provide participants with a solid introduction to mediation and its underlying principles. Participants will gain an understanding of mediation as both a conflict prevention and conflict resolution method, while developing a first practical insight into the role of the mediator and the mediation process.
Following the programme's Tell–Show–Do methodology, the training combines theoretical input with practical exercises to enable participants to experience mediation in action.
Learning Outcomes
Upon completion of this module, participants will be able to:

Understand the foundations and principles of mediation
Differentiate mediation from other conflict resolution mechanisms
Recognise the value of mediation in both preventive and curative contexts
Understand the mediator’s role, responsibilities, and ethical position
Identify the main phases of a mediation process
Apply the core attitudes required of a mediator, including empathy, acceptance, and congruence