Constructive conflicts (S-CM0013)

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8,00 Stunde(n)

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Le Luxembourg Lifelong Learning Centre (LLLC), le centre de formation continue de la Chambre des salariés, dispose d'une large gamme de formations continues qui s’adressent à tout un chacun. Son offre de formation a pour objet de doter les apprenants pour autant que possible du savoir-faire approprié pour maîtriser un environnement de travail, des processus et des technologies, voire des aptitudes sociales, en constante évolution, et ce pour sécuriser au maximum leurs parcours professionnels. Le LLLC propose une panoplie importante de formations: des cours du soir; des séminaires, qui peuvent être adaptés sur mesure selon les besoins des entreprises; des formations universitaires; des formations spécialisées; des formations pour seniors; des certifications professionnelles.

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Assess your level of comfort when facing conflicts and disagreements.
Understand the value and benefits of a “good” (constructive) conflict.
Practice effective communication skills in conflict situations.

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Conflict is a natural and useful part of teamwork. Yet many people feel uncomfortable with disagreements or are unsure how to turn them into opportunities for improvement. This session helps participants develop a constructive approach to conflict, fully aligned with the seminar’s objectives.

Understanding your personal relationship with conflict: Reflect on your comfort level, identify your instinctive reactions and become aware of the patterns that shape your behaviour in tense situations.
Recognising the benefits of constructive conflict: Explore why conflicts arise, what triggers them and how they can strengthen collaboration when handled effectively.
Interpreting behaviours in moments of tension: Learn about the “default model” (stupid or malicious) and how our assumptions and biases can escalate conflicts unnecessarily.
Creating an environment where healthy conflict is possible: Draw inspiration from Patrick Lencioni’s work on the importance of productive disagreement within high-performing teams.
Practising clear and respectful feedback: Use the DESC model to express your needs assertively and constructively, even in sensitive or emotionally charged situations.
Exploring creative conflict-resolution tools: Discover simple techniques and helpful “go-to phrases” that support smoother communication and more positive