Conflict Management at Work

Formation inter-entreprise

Durée

 7,00 heure(s)

Langue(s) de prestation

EN

Prochaine session

 16.06.2026
Lieu
 Luxembourg

Prix

260,00€

Qui organise cette formation ?

Fondation créée en 2015 par la Chambre de Commerce et l’Association des Banques et Banquiers Luxembourg (ABBL), la House of Training est un organisme agréé de formation professionnelle continue qui s'engage à contribuer activement à la compétitivité et à l'attractivité du Luxembourg en développant les compétences de ceux qui font vivre son économie.

À qui s'adresse la formation?

Team leaders, Heads of unit, HR staff, Project managers

Objectifs

After the training the participant shall be able to:

  • have guidance on improving his/her communication skills
  • adopting the right attitude to prevent
  • manage interpersonal conflicts between employees and teams
  • Pedagogical goals are:
    • Knowledge: to be able to:
      • Understand conflict dynamics and the different strategies for dealing with conflicts
      • Understand the impact of his/her communication
    • Know-How:
      • Know how to use active listening, to reformulate and question
      • Develop mediation skills for conflict prevention and/or resolution
    • Behavioural skills:
      • Enable the trainee to learn the right attitude in conflict situations, namely by:
        • Creating confidence and knowing how to defuse a conflicting situation
        • Promoting the empowerment of employees and the dialogue

Contenu

  • Understanding conflict dynamics:
    • Identify the different types of conflicts in the workplace and their impact on team motivation
    • Recognise the different strategies for dealing with conflicts and identify your own style/tendency
    • Understand the phases of conflict escalation
    • Focus on the real stakes of the conflict (interests vs. positions)
  • Learn how to defuse tensions or existing conflicts:
    • Improve your communication skills, develop empathy and active listening, learn principled negotiation, know how to reformulate and question
    • Learn how to adopt the right attitude: focus on interests, acknowledge the emotional dimension of the conflict; facilitate mutual understanding and promote the resolution of the disagreement

Certificat, diplôme

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.

Prochaine session

Date
Ville
Language & prix
16.06.2026
Luxembourg
EN 260,00€
18.11.2026
Luxembourg
EN 260,00€

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